Terms of Service

1. Acceptance of Terms

By accessing or using ArriveLink ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Platform.

2. The Service

ArriveLink is a booking platform that connects travelers with independent transport operators. We do not operate buses or provide transport services directly. We facilitate seat reservations and payments between travelers and operators.

3. Bookings & Payments

• When you reserve a seat, it is held for 15 minutes while you complete payment.
• If payment is not completed within the reservation window, your booking expires and the seat is released.
• A non-refundable convenience fee of ₦200 is charged per transaction.
• All payments are processed securely through Paystack.

4. Cancellations

• You may cancel a reserved (unpaid) booking at any time.
• Excessive cancellations (3 or more in succession) may result in a temporary booking cooldown.
• Paid bookings cannot be cancelled through the platform. Contact the operator directly for refund requests.

5. User Accounts

You are responsible for maintaining the security of your account. You must provide accurate information during registration. We reserve the right to suspend accounts that violate these terms.

6. Operator Responsibility

Transport operators are independent businesses. ArriveLink is not responsible for delays, cancellations, vehicle conditions, or any issues arising from the transport service itself. Disputes between travelers and operators should be raised through the Platform's dispute mechanism.

7. Limitation of Liability

ArriveLink is provided "as is". We are not liable for any direct, indirect, or consequential damages arising from your use of the Platform or the transport services booked through it.

8. Changes to Terms

We may update these terms from time to time. Continued use of the Platform after changes constitutes acceptance.