1. Information We Collect
- Account information: name, email address, phone number provided during registration.
- Booking data: routes searched, seats booked, payment references.
- Usage data: pages visited, device type, and browser information for platform improvement.
2. How We Use Your Data
- To process bookings and payments.
- To generate and deliver e-tickets.
- To communicate booking updates, confirmations, and support.
- To improve the Platform and user experience.
- To prevent fraud and enforce our Terms of Service.
3. Data Sharing
We share your data only with:
- Transport operators: your name, contact, and booking details so they can fulfil your trip.
- Paystack: payment information for secure transaction processing.
- Supabase: data storage and authentication services.
We do not sell your personal data to third parties.
4. Data Security
We use industry-standard security measures including encrypted connections (HTTPS), secure authentication, and row-level database security to protect your data. However, no system is 100% secure.
5. Data Retention
We retain your account and booking data for as long as your account is active. Booking records may be kept for up to 2 years for dispute resolution and compliance purposes.
6. Your Rights
- You can view and update your profile information at any time.
- You can request deletion of your account by contacting us.
- You can raise data-related concerns at privacy@arrivelink.com.
7. Changes
We may update this policy periodically. Significant changes will be communicated via the Platform or email.